Terms of service

Terms of Service

 

Welcome to buygen.in .These Terms of Service ("Terms") govern your access to and use of our website, services, and online store.

By visiting our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms and any policies referenced in them, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree with these Terms, please do not use our website or services.

1. About Our Store

Buygen.in is an e-commerce business operating through [WEBSITE URL].

Legal Business Name: Buygen.in
Store Name: buygen.in
Email: ashlesha1826@gmail.com
Phone: 7489532191

Throughout these Terms, "we," "us," and "our" refer to [STORE NAME]. "You" and "your" refer to the customer or user accessing or using our website.

2. Account Terms

You may be required to create an account to access certain features or place orders.

You agree to:

  • Provide accurate, current, and complete information

  • Keep your account information updated

  • Maintain the confidentiality of your account credentials

  • Be responsible for activity conducted through your account

  • Notify us promptly if you believe your account has been accessed without authorization

You must not use another person's account without permission.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, violate these Terms, or are otherwise used in a manner that may harm our Store, customers, or service providers.

3. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing products on behalf of another person or business, you confirm that you have the authority to do so.

4. Pricing and Payment

All product prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice. However, changes will not affect an order that we have already accepted and confirmed, except where required by law or in cases involving obvious pricing errors.

Depending on the product and applicable law, prices may include or exclude applicable taxes, shipping charges, or other fees. Any additional charges that apply will be displayed during checkout where reasonably possible.

We accept payment methods made available through our website, which may include:

  • Credit and debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on delivery, where available

  • Other payment methods offered at checkout

Payments are processed through third-party payment providers. We do not generally store complete payment card information on our own systems.

You agree to provide accurate and valid payment information and confirm that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel a transaction where we reasonably suspect fraud, unauthorized activity, payment failure, or violation of these Terms.

5. Product Descriptions and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, dimensions, and other information displayed on our website are accurate.

However, product colors may appear differently depending on your device or screen settings, and minor variations may occur.

We do not guarantee that all product descriptions or information will always be complete, current, or error-free.

Products are subject to availability. We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Change product specifications

  • Correct errors or inaccuracies

  • Update product information

If a product becomes unavailable after you place an order, we may contact you regarding the available options or cancel the affected order and issue an applicable refund.

6. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products.

After submitting an order, you may receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been accepted.

An order is considered accepted when we confirm acceptance or dispatch the product, as applicable.

We reserve the right to refuse or cancel an order for reasons including:

  • Product unavailability

  • Pricing or listing errors

  • Payment failure

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete customer information

  • Shipping restrictions

  • Violation of these Terms

  • Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will process an applicable refund according to our refund procedures and applicable law.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated to you.

Delivery times may vary depending on:

  • Your location

  • Product availability

  • Shipping provider

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Unforeseen circumstances

Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the shipping provider, delivery may be subject to the shipping provider's processes and conditions.

You are responsible for providing accurate shipping information. We may not be responsible for delays or failed delivery caused by incorrect or incomplete information provided by you.

If your order is delayed, lost, damaged, or incorrectly delivered, please contact us at [EMAIL ADDRESS] within [BUSINESS DAYS] of the expected delivery date or receiving the order, as applicable, so that we can investigate and assist you.

For more information, please refer to our Shipping Policy.

8. Returns and Refunds

Our return, exchange, cancellation, and refund procedures are described in our Return and Refund Policy.

Depending on the product and applicable law, certain products may be non-returnable or may have specific return conditions.

To request a return or refund, you may be required to:

  • Contact us within the applicable return period

  • Provide your order number

  • Provide relevant photographs or information

  • Return the product in the required condition

  • Follow the instructions provided by our customer support team

Products may be required to be unused, undamaged, and returned with original packaging, accessories, tags, or documentation, where applicable.

Refunds, where approved, will be processed using the original payment method or another method permitted by applicable law.

The time required for a refund to appear in your account may depend on your bank or payment provider.

Nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be excluded under applicable Indian consumer protection law.

9. Cancellations

You may request cancellation of an order by contacting us at [EMAIL ADDRESS] as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed, shipped, or otherwise fulfilled.

Where cancellation is accepted, any applicable refund will be processed according to our refund procedures and applicable law.

10. Prohibited Uses

You agree not to use our website or services to:

  • Violate any applicable law or regulation

  • Commit fraud or facilitate fraudulent activity

  • Provide false or misleading information

  • Impersonate another person or entity

  • Attempt to gain unauthorized access to our systems

  • Interfere with or disrupt the operation of our website

  • Introduce viruses, malware, or other harmful code

  • Attempt to bypass security features

  • Scrape, copy, reproduce, or exploit website content without authorization

  • Use automated systems to access our website in a manner that places an unreasonable burden on our systems

  • Collect personal information about other users without authorization

  • Engage in abusive, threatening, or unlawful conduct toward our employees, representatives, or customers

  • Use our website for any purpose prohibited by these Terms

We reserve the right to suspend or terminate access to our website where we reasonably believe that these Terms have been violated.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, photographs, product descriptions, designs, trademarks, software, and other materials, is owned by or licensed to [STORE NAME] unless otherwise stated.

You may access and use our website for personal and lawful shopping purposes.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

12. User Reviews and Content

If you submit a review, comment, photograph, testimonial, or other content to us, you represent that:

  • The content is accurate to the best of your knowledge

  • You have the right to submit the content

  • The content does not violate another person's rights

  • The content does not contain unlawful, defamatory, abusive, or harmful material

By submitting content, you grant [STORE NAME] a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and publish the content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics providers, advertising services, and social media platforms.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the availability, security, content, or practices of third-party services, except to the extent required by applicable law.

14. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that:

  • The website will always be available or uninterrupted

  • The website will always be free from errors

  • All information will always be complete or accurate

  • The website will be free from viruses or harmful components

Nothing in these Terms excludes or limits warranties, guarantees, or consumer rights that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME], its owners, employees, representatives, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or services.

Where liability cannot be excluded under applicable law, our liability will be limited to the extent permitted by law.

Nothing in these Terms is intended to exclude or restrict liability for matters that cannot legally be excluded or restricted, including liability that cannot be limited under applicable consumer protection laws.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME] and its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

  • Your violation of these Terms

  • Your unlawful use of our website

  • Your violation of another person's rights

  • Fraudulent or unauthorized activity associated with your account

  • Content you submit that violates applicable law or third-party rights

This obligation applies to the extent permitted by applicable law.

17. Termination

We may suspend or terminate your access to our website or services if you violate these Terms, engage in fraudulent or unlawful conduct, or where necessary to protect our business, customers, or systems.

Termination will not affect rights or obligations that arose before termination.

Provisions that by their nature should survive termination, including intellectual property, limitation of liability, indemnification, and governing law, will continue to apply to the extent permitted by law.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, technology, or applicable laws.

The updated Terms will be posted on our website with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising from or relating to these Terms or your use of our website shall be subject to the jurisdiction of the competent courts located in [CITY, STATE, INDIA].

Nothing in this section is intended to restrict any consumer rights or legal remedies available to you under applicable Indian law.

20. Contact Information

If you have questions about these Terms, your order, or our services, please contact us:

Store Name: buygen.in
Legal Business Name: buygen.in
Email Address: ashlesha1826@gmail.com
Phone Number: 7489532191
Website: 

Customer Support Hours: 9am to 4pm

We will make reasonable efforts to respond to customer inquiries within [BUSINESS DAYS].

By accessing or using [STORE NAME], you acknowledge that you have read, understood, and agreed to these Terms of Service.