Shipping policy

Shipping Policy

Last Updated: [DATE]

At [STORE NAME], we want your shopping experience to be simple and transparent from checkout to delivery. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with us, you agree to the shipping terms described below.

1. Shipping Methods

We currently offer the following shipping options:

Standard Shipping

Estimated Delivery: [X-X BUSINESS DAYS]
Shipping Cost: [SHIPPING COST]

Standard shipping is our regular delivery option and is available for eligible locations within our serviceable delivery areas.

Express Shipping

Estimated Delivery: [X-X BUSINESS DAYS]
Shipping Cost: [EXPRESS SHIPPING COST]

Express shipping may be available for selected locations and products. Availability and delivery estimates will be displayed during checkout where applicable.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible products and locations.

COD Fee: [COD FEE OR "FREE"]

COD availability may depend on your delivery location, order value, product type, and other factors. If COD is available for your order, the option will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within [PROCESSING TIME] business days after payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been processed and handed over to the shipping carrier, you will receive shipping confirmation and tracking information where available.

Please note that the estimated delivery timeframe begins after your order has been processed and dispatched, not necessarily from the time the order is placed.

3. Delivery Timeframes

Estimated delivery times are:

Domestic Orders: [X-X BUSINESS DAYS] after dispatch

Delivery times may vary depending on:

  • Your location

  • Shipping carrier availability

  • Product availability

  • Weather conditions

  • Public holidays

  • Remote or hard-to-reach locations

  • Transportation disruptions

  • Unforeseen circumstances

The delivery timeframe shown at checkout or communicated in your order confirmation should be considered the most relevant estimate for your order.

While we make every reasonable effort to deliver orders within the estimated timeframe, delivery dates are estimates and are not guaranteed unless explicitly stated otherwise.

4. Shipping Costs

Shipping charges are calculated based on factors such as your delivery location, order value, product size or weight, and selected shipping method.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Our current shipping charges are:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST]

  • Free Shipping Threshold: [FREE SHIPPING THRESHOLD, IF APPLICABLE]

  • COD Fee: [COD FEE, IF APPLICABLE]

From time to time, we may offer free shipping promotions or special delivery offers. Any such offer will be subject to the terms displayed at the time of the promotion.

5. Tracking Information

Once your order has been dispatched, we will provide tracking information where tracking is available.

You may receive your tracking details by:

  • Email

  • SMS

  • WhatsApp

  • Your customer account

  • Other communication methods used by [STORE NAME]

You can use the tracking information provided to check the status of your shipment through the applicable shipping carrier.

Please allow up to [TRACKING ACTIVATION TIME] after dispatch for tracking information to become active.

If you have not received tracking information within [X BUSINESS DAYS] after your order has been marked as dispatched, please contact us at [EMAIL ADDRESS].

6. Delivery Issues and Delays

Although we work with shipping partners to provide reliable delivery, delays may occasionally occur.

Possible causes of delays include:

  • Severe weather

  • Public holidays

  • Transportation disruptions

  • High order volumes

  • Incorrect or incomplete shipping information

  • Remote delivery locations

  • Carrier-related issues

  • Customs or regulatory delays, where applicable

  • Events outside our reasonable control

If your order is delayed beyond the estimated delivery timeframe, please contact us at [EMAIL ADDRESS]. We will do our best to assist you and, where possible, contact the shipping carrier to investigate the delay.

Please note that shipping delays caused by circumstances outside our reasonable control may not be eligible for compensation, subject to applicable law.

7. Incorrect or Incomplete Address

Please carefully review your shipping address before completing your order.

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address provided by the customer, additional shipping or reshipping charges may apply.

If you notice an error in your shipping address after placing an order, please contact us immediately at [EMAIL ADDRESS].

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes can be made after an order has entered the shipping process.

8. Failed or Missed Delivery

If a delivery attempt is unsuccessful because no one is available to receive the package, the shipping carrier may attempt delivery again or contact you to arrange another delivery attempt.

If multiple delivery attempts fail, the package may be returned to us.

If an order is returned because of repeated failed delivery attempts, refusal to accept the package, or incorrect address information provided by the customer, additional shipping charges may apply if the order needs to be shipped again, subject to applicable law.

9. Lost, Missing, or Damaged Shipments

If your order appears to be lost, missing, or significantly delayed, please contact us at [EMAIL ADDRESS] as soon as possible.

We may ask you to provide:

  • Your order number

  • Delivery address

  • Tracking information

  • Details about the issue

We will investigate the matter with the applicable shipping carrier and work toward an appropriate resolution.

If your package arrives visibly damaged, please take photographs of the package and product and contact us at [EMAIL ADDRESS] within [X DAYS] of delivery.

For damaged, defective, or incorrect products, please also refer to our Return and Refund Policy.

10. International Shipping

[CHOOSE ONE OPTION]

Option A — International Shipping Available

We currently offer international shipping to selected countries.

International Shipping Cost: [INTERNATIONAL SHIPPING COST]
Estimated Delivery Time: [X-X BUSINESS DAYS]

International delivery times may vary depending on the destination country, customs processing, local delivery services, and other factors.

Customers are responsible for any applicable customs duties, import taxes, tariffs, or other charges imposed by the destination country unless otherwise stated at checkout.

International shipments may be subject to customs inspection and clearance procedures, which can cause additional delays.

Option B — International Shipping Not Available

At this time, [STORE NAME] ships only within India. We do not currently offer international shipping.

We may expand our shipping services to additional countries in the future. Any international shipping availability will be updated on this page.

11. Shipping Restrictions

Some products may have shipping restrictions due to their size, weight, nature, or applicable laws and regulations.

If a product cannot be shipped to your location, the applicable restriction may be displayed during checkout or communicated to you after your order is placed.

We reserve the right to cancel an order if delivery to the provided address is not possible or permitted.

If payment has already been received for a cancelled order, we will process any applicable refund in accordance with our Return and Refund Policy and applicable law.

12. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us:

Store Name: buygen.in
Email Address: ashlesha1826@gmail.com
Phone Number: 7489532191
Customer Support Hours: 9 am to 10 pm

We aim to respond to shipping-related inquiries within [BUSINESS DAYS].

Thank you for shopping with [STORE NAME]. We appreciate your trust and are committed to getting your order to you as safely and quickly as possible.

This Shipping Policy was last updated on [DATE].