Refund policy

Return and Refund Policy

At buygen.in, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy explains when products can be returned, how to request a return, and how refunds or exchanges are handled.

Please read this policy carefully before placing an order. Nothing in this policy is intended to limit any rights or remedies you may have under applicable Indian consumer protection laws.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within 15 days of receiving your order.

  • The product must be unused, unworn, and in its original condition.

  • The product should be returned with its original packaging, tags, labels, accessories, manuals, and other included items, where applicable.

  • The product must not have been damaged, altered, washed, or misused by the customer.

  • You may be required to provide your order number and photographs or other information to help us process your request.

  • Certain products may have additional return requirements, which will be communicated on the relevant product page or at the time of purchase.

We reserve the right to refuse a return if the product does not meet the applicable eligibility requirements, subject to your rights under applicable law.

2. Return Timeframe

You must contact us within 1 week of receiving your order to request a return.

To start a return, please contact our customer support team at:

Email: ashlesha1826@gmail.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos, if applicable

Our customer support team will review your request and provide return instructions if your request is approved.

Please do not send products back to us without first contacting our customer support team and receiving return instructions.

3. Return Process

Once your return request is approved:

  1. We will provide you with return instructions.

  2. You may need to package the product securely to prevent damage during transit.

  3. Send the product using the return method specified by our customer support team.

  4. Once we receive the returned product, we will inspect it to confirm that it meets the applicable return conditions.

  5. If the return is approved, we will process your refund or exchange according to this policy.

The time required to inspect a returned product may vary depending on the product and circumstances.

4. Refund Process and Timing

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed within 1 month

Refunds will generally be issued to the original payment method used to place the order, unless another method is agreed upon or required by applicable law.

After we process the refund, the time it takes for the amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

If you have not received your refund after the applicable processing period, please contact us at ashlesha1826@gmail.com

Where applicable, shipping charges may be refundable depending on the reason for the return and applicable law.

5. Exchanges

If you receive a defective, damaged, incorrect, or otherwise eligible product, we may offer an exchange for the same product, subject to availability.

If the exact replacement is unavailable, we may offer:

  • A replacement with a similar product, subject to your agreement

  • A refund

  • Another appropriate resolution, as required by applicable law

For size, color, or preference-based exchanges, availability and eligibility may vary depending on the product.

Please contact us at within 1 week of receiving your order if you would like to request an exchange.

6. Damaged, Defective, or Incorrect Products

We want every order to arrive in good condition. If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible and preferably within 1 week of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos of the product

  • Photographs of the packaging, where relevant

Depending on the circumstances, we may arrange for:

  • A replacement

  • A repair, where applicable

  • A refund

  • A return or reverse pickup

  • Another appropriate resolution

Please keep the original product, packaging, labels, and accessories until we have completed our review and provided further instructions.

If the product was damaged during delivery, please notify us promptly so that we can investigate the issue with the relevant shipping provider.

We will handle verified defective, damaged, or incorrect products fairly and in accordance with applicable law.

7. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, customization, or applicable law.

Non-returnable items may include:

  • Personalized or customized products

  • Products made specifically to your specifications

  • Perishable goods

  • Products that cannot be resold for hygiene or health reasons

  • Intimate or personal-use products, where applicable

  • Products marked as "non-returnable" on the product page

  • Gift cards or vouchers, where applicable

  • Products damaged due to misuse, improper handling, or unauthorized modifications

This list is not exhaustive. Any product-specific return restrictions will be disclosed on the relevant product page or before purchase, where applicable.

Nothing in this section limits any mandatory return, replacement, refund, or other rights available to you under applicable Indian law.

8. Return Shipping Costs

For Change of Mind or Customer Preference

If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, the return shipping cost may be the customer's responsibility, unless otherwise stated on the product page or required by applicable law.

For Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or otherwise qualifies for a return due to an issue attributable to us, we will generally cover the applicable return shipping cost or arrange a reverse pickup, where available.

If a return is found not to meet the eligibility requirements after inspection, we may contact you regarding the applicable return shipping or reshipping costs, subject to applicable law.

9. Refunds for Cancelled Orders

If you request cancellation before your order has been processed or shipped, we will make reasonable efforts to cancel the order where possible.

If the cancellation is accepted after payment has been received, any eligible refund will be processed within [REFUND PROCESSING TIME].

Once an order has been shipped or otherwise fulfilled, cancellation may no longer be possible, and the applicable return procedure may apply instead.

10. Late or Missing Refunds

If your refund has been approved and you have not received it after 1 month , please:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Contact us at if the refund still has not appeared.

We will make reasonable efforts to assist you in tracking the status of the refund.

11. Return Exceptions

We may refuse a return or refund request where:

  • The request is made after the applicable return period.

  • The product is not eligible for return.

  • The product has been used, damaged, altered, or misused by the customer.

  • Required accessories, packaging, tags, or documentation are missing, where applicable.

  • The product does not meet the conditions specified in this policy or on the applicable product page.

These restrictions are subject to applicable consumer protection laws and do not affect any non-excludable rights you may have.

12. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our customer support team:

Store Name: buygen.in
Email Address: ashlesha1826@gmail.com
Phone Number: 7489532191
Customer Support Hours: 9am to 4 pm

We aim to respond to return and refund requests within 10 days.

We appreciate your trust in buygen.in store and are committed to making the return and refund process as simple, transparent, and fair as possible.

By placing an order with [STORE NAME], you acknowledge that you have read this Return and Refund Policy. This policy is subject to applicable Indian laws and does not limit any consumer rights that cannot legally be excluded or restricted.